Emergency Department Patient Navigator (FT; Days)

Located minutes from downtown Austin, Cedar Park Regional Medical Center is a level IV Designated Trauma Center with more than 700 healthcare professionals working together to provide inpatient, outpatient, surgical and emergency care for Cedar Park and the greater Austin region.

Our culture nurtures each employee by developing a sense of purpose, providing worthwhile work and giving each of us the opportunity to make a difference in the patients we care for. Our goal is to create a great place for associates to work, physicians to practice medicine, and patients to receive the highest level of care in the community we call home.

Position Overview

We have a position available for an Emergency Department Patient Navigator. The Patient Navigator assists unassigned patients presenting to the hospital Emergency Department with selection of a Primary Care Provider (PCP) with one of the hospital's affiliated clinics. 

Responsibilities

• Utilize WOW to screen patients at bedside in the ED and IP settings
• Patient visits will be tracked daily on a spreadsheet and reviewed for possible scheduling of follow up appointment during their normal business day
• The following day, phone communication is made to all patients seen through the Emergency Department during off hours who meet scheduling criteria
• Schedule a follow up appointment via Athena for all patients meeting scheduling criteria and provide the patient with collateral for their appointment to include a brochure with the address, phone number and location map for the physician office with the date and time of the appointment
• Make a reminder call to the patient the day prior to the scheduled physician office appointment
• Contact the patient one day post the physician office visit to ensure their satisfaction with the visit, confirm that their needs were met and if there are any concerns needing to be addressed concerning this visit, or future visits
• Attend the daily Case Management meetings to review progress on patients who’ve been admitted into the hospital on either outpatient or inpatient basis, as well to determine what the patients discharge status will be for that day
• If the patient is schedule for follow-up exams or tests per the ED physician, the tests will be scheduled in the hospital and the patient Navigator will contact Central Scheduling to provide the exam date/time
• In the event further testing has been ordered, the Patient Navigator will coordinate scheduling at our facility through our Central Scheduling Department
• Maintain a log of all scheduled procedures and will report daily to the PAS, Physician Practice and CFO/CEO
• Complete other tasks to include DCA for patients without PCPs, Peripheral Imaging findings/follow up scheduling, FSED and other transfers, follow-ups, discharge summaries and progress notes
• Answers all calls in a professional manner
• Greets & shows respect to visitors and staff members 

Qualifications

• Minimum of a High School Diploma or GED required
• Two (2) + years of healthcare/medical office experience strongly desired
• High level of customer service experience required
• Working knowledge of third party payers and insurance verification and authorization procedures
• Medical terminology strongly preferred
• Demonstrates knowledge of governmental regulations regarding the confidentiality of patient information
• Strong computer and internet skills required
• Call Center/phone experience helpful    

What We Offer

• Competitive Pay + Shift Differentials
• Medical, Dental, Vision & Life Insurance
• Generous Paid Time-Off (PTO)
• Extended Illness Bank (EIB)
• Tuition Reimbursement
• RN Loan Repayment Program
• Matching 401(k)
• Clinical Ladder Program
• Employee Referral Bonus Program
• Opportunities for career advancement
• Rewards and recognition programs
• Additional perks and discounts