Scheduling Specialist - Gastroenterology - Full Time - Days

Coordinates the scheduling of surgeries/procedures/tests and physician schedules. Assures that prior testing, patient charts, verifications/authorizations, laboratory orders and authorizations/certifications are all completed and prepared before surgery in an accurate and complete manner. Maintains managed care contracts in collaboration with managed care personnel.

Education: 

• High School Diploma or equivalency required.
• 1-2 years vocational training or college preferred.

Certifications/Experience: 

• Previous experience in health care or customer service oriented industry with at least one year experience in a healthcare customer service role preferred.
• BLS required within 3 months of hire
• Schedules surgery/procedure/testing with scheduling department and any pre-operative testing required.
• Ensures results for pre-operative testing are received prior to surgery where necessary.
• Verifies benefit eligibility from third parties and verifies and obtains authorizations/pre-certifications for surgical procedures, testing, office visits, etc.
• Communicates with patient to provide surgery/procedure/testing date, time, and instructions. Communicates any other pre-operative testing required.
• Provides written instructions, orders, and information to patients.
• Maintains adequate documentation in the patient's chart of dates, times, verifications, etc.
• Maintains a current protocol for each physician.
• Provides assistance and back-up to other registration and or clinical positions as appropriate based on skills, education and training.
• Delivers care in a non-judgmental, nondiscriminatory, and ethical manner which preserves and protects the patient autonomy, confidentiality, dignity, and rights.
• Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
• Appearance - Takes pride in personal appearance, the facility and its surroundings.
• Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
• Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
• Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
• Privacy – Maintains customer privacy and confidentiality
• Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
• Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
• Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
• Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.