Switchboard Operator

Job Description

Job Summary 

The Switchboard Operator receives all incoming calls and provides routine information, dispatching calls appropriately and in a professional and friendly manner. This position is responsible for paging employees, the rapid response team, and providers as needed. The Switchboard Operator provides timely and accurate information to patients, employees, providers, and external customers. 

Essential Functions

• Answers all calls promptly and courteously, greeting all callers with “East Georgia Regional Medical Center, how may I help you?”
• Transfers all calls accurately to the proper extension when department or contact person is identified
• Directs calls to proper extension based on evaluation of customer’s needs, concerns, or inquiries
• Instructs patients to outside operators to initiate long distance phone calls
• Acts as information center by providing assistance as needed
• Carries out proper paging procedures to call codes and disasters
• Makes all requested pages clearly and promptly
• Assists with notification of off-hour on-call staff
• Alphabetizes paperwork accurately for Business Office, Third Shift
• Screens demographics by checking accuracy and correcting errors and fills out check sheet on inpatient paperwork
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Other Post High School vocational/Specialized Training preferred
• H.S. Diploma or GED required
• Less than 2 years related experience is preferred for this position preferred
• Less than 1 year switchboard experience preferred preferred

Knowledge, Skills and Abilities

• Strong customer service and organizational skills.
• Ability to understand and follow instructions
• Works independently within established departmental and project objectives.
• Computer Competency
• Knowledge of call center operations and workflows.